Last Updated: August 8, 2026

Natour Solutions (“Natour Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, NATOURSOLUTIONS.COM, and our services.

This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and the choices you may have regarding your information.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website, and information necessary to provide our services.

A. Contact and Business Information

When you contact us, request information, create an account, purchase services, or otherwise communicate with us, we may collect information such as:

  • Full name
  • Company or business name
  • Business address
  • Email address
  • Telephone or mobile number
  • Job title or business role
  • Account login information
  • Information included in messages, inquiries, or support requests
  • Other information you voluntarily provide to us

B. Account and Client Portal Information

If we provide client accounts or a client portal, we may collect and maintain information necessary to create and manage your account, including:

  • Name and company information
  • Email address
  • Username and authentication information
  • Account activity
  • Service information
  • Invoices and payment history
  • Documents or information submitted through the client portal
  • Communications and support records

C. Billing and Payment Information

If you purchase services through our website, we may collect information necessary to process and document your transaction, including:

  • Billing name and company
  • Billing address
  • Invoice information
  • Transaction amount
  • Payment status
  • Transaction date
  • Payment confirmation information

Payments may be processed by third-party payment processors. Depending on the payment method used, payment information such as credit or debit card details may be collected and processed directly by the applicable payment processor rather than being stored directly on our servers.

We do not intend to store complete credit or debit card numbers on our own servers.

D. Service and Business Information

In connection with providing dispatch, logistics, accounting, reporting, invoice follow-up, or related business services, we may process information provided by our clients that is necessary to perform those services.

Depending on the services provided, this may include:

  • Load and shipment information
  • Trip information
  • Driver-related business information
  • Carrier and owner-operator information
  • Rates and charges
  • Dispatch information
  • Invoice and receivables information
  • Payment and settlement information
  • Business records and documents
  • Information relating to disputes, accessorial charges, TONU, detention, layover, or other transportation-related matters

We only use such information for legitimate business purposes and to provide the services requested by our clients.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through standard web technologies.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • General website usage information
  • Technical information necessary to maintain website security and functionality

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

Cookies may be used to:

  • Keep the website functioning properly
  • Maintain login sessions
  • Remember user preferences
  • Improve website performance
  • Understand how visitors use our website
  • Maintain website security
  • Support analytics and other website functionality

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of our website.

If we use third-party analytics, advertising, or similar technologies in the future, this Privacy Policy may be updated accordingly.

4. How We Use Personal Information

We may use information we collect for purposes including:

  • Providing and delivering our services
  • Creating and managing client accounts
  • Processing service orders
  • Creating and managing invoices
  • Processing payments
  • Maintaining payment and transaction records
  • Communicating with clients and prospective clients
  • Responding to inquiries and support requests
  • Providing customer service
  • Managing contracts and business relationships
  • Performing accounting and reporting services
  • Following up on outstanding invoices and receivables
  • Managing transportation and logistics-related information
  • Detecting and preventing fraud, abuse, or unauthorized activity
  • Protecting the security of our website and systems
  • Improving our website, services, and user experience
  • Complying with applicable legal and regulatory obligations
  • Establishing, exercising, or defending legal claims
  • Performing other purposes that are reasonably necessary to operate our business or provide requested services

5. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary to operate our business, provide services, process transactions, or comply with legal obligations.

Depending on the circumstances, information may be shared with:

Service Providers

We may use trusted third-party providers for services such as:

  • Website hosting
  • Website security
  • Payment processing
  • Email and communication services
  • Cloud storage
  • Accounting and business software
  • Analytics
  • Customer support
  • Information technology services

These providers may process information on our behalf and are expected to use it only for the purposes for which it was provided or as otherwise permitted by applicable law.

Clients and Business Partners

When necessary to provide our services, we may share relevant business information with the client’s authorized representatives, carriers, brokers, transportation partners, or other parties involved in the requested service.

We seek to limit such disclosures to information reasonably necessary for the applicable business purpose.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, subpoena, or court order
  • Protect our rights or property
  • Protect the safety of our users or others
  • Investigate fraud or security issues
  • Enforce our agreements
  • Prevent or address unlawful activity

6. Payment Processing

Payments made through our website may be processed by independent third-party payment service providers.

When you make a payment, the applicable payment processor may collect and process payment information according to its own privacy policy and terms.

Natour Solutions does not control the privacy practices of third-party payment processors.

You should review the privacy policy of the payment provider used for your transaction to understand how your payment information is handled.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, electronic transmission, database, or online service can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.

8. Data Retention

We retain personal and business information for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and accounting records
  • Process transactions and invoices
  • Resolve disputes
  • Enforce agreements
  • Meet contractual obligations
  • Comply with legal, tax, accounting, or regulatory requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Object to or restrict certain processing
  • Request a copy of certain information in a portable format
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. California Privacy Rights

If you are a California resident, California privacy law may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include rights to know, access, correct, delete, or obtain certain information about the processing of your personal information.

Natour Solutions does not sell personal information for monetary consideration.

California residents may contact us using the information below to exercise applicable privacy rights.

We will process verified requests in accordance with applicable California law.

11. Children’s Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and terms of use.

Natour Solutions is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Business and Client Information

Some information processed through our services may belong to our business clients rather than directly to individual users.

For example, a client may provide us with information relating to drivers, carriers, loads, shipments, invoices, or other business operations.

Where Natour Solutions processes such information on behalf of a client, our use of that information may also be governed by our agreement with that client and the client’s instructions.

Clients are responsible for ensuring that they have the appropriate authority and legal basis to provide information to Natour Solutions for processing.

14. International Data Transfers

Natour Solutions may operate from or use service providers located in different countries.

As a result, information may be processed or stored in a country other than the country in which you reside.

Where required by applicable law, we will take appropriate measures regarding the transfer and protection of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about the handling of your personal information, please contact us:

Natour Solutions
Website: NATOURSOLUTIONS.COM
Email: info@NATOURSOLUTIONS.COM
Phone: +1 682-999-2607

17. Effective Date

This Privacy Policy is effective as of August 8, 2026.

By using NATOURSOLUTIONS.COM, you acknowledge that you have read and understood this Privacy Policy.