Last Updated: August 8, 2026
This Refund & Cancellation Policy explains the rules applicable to cancellations, refunds, and payment-related requests for services purchased from Natour Solutions through NATOURSOLUTIONS.COM or through a separate service agreement.
By purchasing our services, you acknowledge and agree to this policy.
1. General Policy
Natour Solutions provides business and professional services that may involve work being performed specifically for a client during a defined service period.
Because certain services require time, personnel, planning, communication, and work to be performed in advance or throughout the service period, refunds are generally determined based on whether the applicable services have started or work has already been performed.
2. Cancellation Before Services Begin
If a client requests cancellation before the applicable service period begins and before Natour Solutions has substantially started performing the requested services, the client may be eligible for a refund.
Any applicable refund will be determined based on:
- The nature of the service
- Whether work has already been performed
- Any non-refundable third-party costs
- The terms of the applicable service agreement or invoice
If a refund is approved, it will generally be issued to the original payment method.
3. Cancellation After Services Begin
Once the applicable service period has begun or Natour Solutions has started performing the contracted services, the payment for that service period may be non-refundable.
This may apply to services such as:
- Weekly dispatch services
- Weekly accounting and reporting
- Invoice and receivables follow-up
- Load evaluation and dispatch support
- Administrative services
- Other services that require ongoing work during the applicable billing period
If services have already been performed, Natour Solutions may retain the amount corresponding to services already provided.
4. Weekly Services
For weekly service arrangements, cancellation requests should be submitted before the beginning of the next billing or service period whenever possible.
Unless a separate written agreement states otherwise:
- A weekly service payment covers the applicable service period.
- Cancellation does not automatically create a refund for a service period that has already started.
- If substantial work has already been performed during the current period, the payment may be non-refundable.
- Cancellation will generally take effect at the end of the applicable paid service period.
5. Service Not Yet Started
If a client has paid for a service that has not yet started, the client may contact us to request cancellation.
We will review the request and determine whether a full or partial refund is applicable.
6. Duplicate Payments
If a client accidentally makes the same payment more than once, the client should contact us as soon as possible.
After verifying the duplicate transaction, Natour Solutions may issue a refund for the verified duplicate payment, subject to applicable payment-processing procedures.
7. Unauthorized or Fraudulent Transactions
If you believe a transaction was unauthorized or fraudulent, contact us immediately.
We may request information necessary to investigate the transaction.
Where appropriate, we may also work with the applicable payment processor or financial institution to investigate the transaction.
8. Payment Disputes and Chargebacks
Clients are encouraged to contact Natour Solutions before initiating a payment dispute or chargeback when the issue concerns our services, billing, or a refund request.
We will make reasonable efforts to investigate and resolve legitimate billing concerns.
Nothing in this section limits any rights you may have under applicable law or applicable payment-network rules.
9. Refund Processing
Approved refunds will generally be processed through the original payment method.
The time required for the refund to appear in the client’s account may depend on the payment processor, bank, or financial institution.
Natour Solutions does not control the processing time of third-party financial institutions.
10. Non-Refundable Third-Party Costs
Where applicable, amounts already paid by Natour Solutions to third parties specifically for the client’s requested service may be deducted from an otherwise eligible refund if those amounts cannot be recovered.
11. Service Performance Issues
If you believe that a service was not provided as agreed, please contact us promptly and provide details regarding the issue.
We may review:
- The applicable service agreement
- Work performed
- Communications
- Service records
- Billing information
- Other relevant information
Depending on the circumstances, we may provide a correction, service adjustment, credit, partial refund, or other appropriate resolution.
12. No Refund for Third-Party Outcomes
Natour Solutions does not guarantee specific results from dispatch, accounting, receivables, or administrative services.
Therefore, a client is not automatically entitled to a refund because:
- A load was unavailable
- A carrier rejected a load
- A broker rejected a load
- A customer failed to pay
- A particular revenue target was not achieved
- A transportation opportunity was unavailable
- A third party failed to perform
- A business outcome differed from the client’s expectations
Such matters may be reviewed separately if they involve a failure by Natour Solutions to provide a service that was expressly agreed upon.
13. How to Request a Cancellation or Refund
To request a cancellation or refund, contact us using:
Email: info@NATOURSOLUTIONS.COM
Phone: +1-682-999-2607
Please include:
- Client or company name
- Invoice number, if applicable
- Payment date
- Amount paid
- Reason for the request
- Any supporting information
We may request additional information to verify the transaction and evaluate the request.
14. Policy Exceptions
Natour Solutions may, at its discretion, approve a refund or credit outside the standard policy where circumstances justify doing so.
Any exception does not create an obligation to provide the same exception in future cases.
15. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
16. Contact Us
Natour Solutions
Website: NATOURSOLUTIONS.COM
Email: info@NATOURSOLUTIONS.COM
Phone: +1 682-999-2607
Effective Date: August 8, 2026
Contact us at {email} for questions related to refunds and returns.