Last Updated: August 8, 2026
Welcome to NATOURSOLUTIONS.COM, operated by Natour Solutions (“Natour Solutions,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of our website and the services we provide through the website.
By accessing our website, creating an account, purchasing our services, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. About Natour Solutions
Natour Solutions provides business support services to transportation and logistics companies, including, depending on the services selected by the client:
- Freight dispatch services
- Load evaluation and dispatch coordination
- Driver and trip coordination
- Transportation-related administrative support
- Weekly accounting and reporting
- Driver and owner-operator settlement calculations
- Invoice and receivables follow-up
- Documentation and administrative support
- Assistance with payment discrepancies and accessorial charges
- Other logistics, dispatch, accounting, and administrative services agreed upon with the client
Specific services, pricing, service periods, and other applicable terms may be described on the website, an invoice, service agreement, proposal, or other written communication with the client.
2. Eligibility
Our services are primarily intended for businesses and business representatives.
By using our services, you represent that:
- You have the authority to enter into an agreement on behalf of yourself or the business you represent.
- The information you provide is accurate and complete.
- You will use our services only for lawful business purposes.
- You will comply with all applicable laws, regulations, and contractual obligations.
3. Client Accounts
Certain services may require the creation of a client account or access to a client portal.
You are responsible for:
- Providing accurate account information
- Maintaining the confidentiality of your login credentials
- Maintaining the security of your account
- Promptly notifying us of unauthorized access or suspected security issues
- Ensuring that individuals using your account are authorized to do so
You are responsible for activity occurring through your account unless the activity resulted from unauthorized access caused by our failure to maintain reasonable security measures.
We reserve the right to suspend or terminate an account if we reasonably believe it is being used improperly, unlawfully, fraudulently, or in violation of these Terms.
4. Service Orders and Agreements
A service may be purchased through our website, requested by email, agreed upon through a service agreement, or otherwise confirmed in writing.
Before services begin, the applicable service arrangement may specify:
- Services included
- Service period
- Pricing or commission
- Payment schedule
- Client responsibilities
- Service limitations
- Additional terms applicable to the engagement
If a separate written agreement exists between Natour Solutions and the client, that agreement will govern where there is a conflict between the agreement and these Terms, unless otherwise stated in the agreement.
5. Dispatch and Logistics Services
Natour Solutions provides dispatch and administrative support services.
Unless expressly agreed otherwise in writing, Natour Solutions does not act as:
- A motor carrier
- A freight broker
- A shipper
- A receiver
- An insurer
- A transportation safety regulator
- A party responsible for operating or controlling a vehicle
The client and/or applicable carrier remains responsible for its own operations, equipment, drivers, regulatory compliance, safety decisions, and transportation contracts.
Natour Solutions may assist with identifying, evaluating, coordinating, or communicating regarding transportation opportunities, but the final decision to accept or reject a load remains with the client or authorized carrier.
6. Information Provided by Clients
Clients are responsible for providing accurate, complete, and timely information necessary for us to perform the requested services.
This may include:
- Driver information
- Truck and trailer information
- Availability
- Load information
- Rates
- Trip information
- Invoices
- Settlement information
- Business records
- Payment information
- Other information required to perform the agreed services
We are not responsible for errors, delays, missed opportunities, or other consequences resulting from inaccurate, incomplete, outdated, or delayed information supplied by the client or third parties.
7. Accounting and Reporting Services
Where Natour Solutions provides accounting, reporting, settlement, or related administrative services, such services are based on information and records provided to us.
Our reports and calculations are intended to support the client’s business administration and decision-making.
Unless specifically agreed in writing, Natour Solutions does not provide legal, tax, audit, or certified public accounting services.
Clients remain responsible for reviewing their records and obtaining independent professional advice where appropriate.
8. Invoice and Receivables Follow-Up
When invoice or receivables follow-up services are provided, Natour Solutions may assist with:
- Reviewing invoice information
- Preparing or organizing documentation
- Following up with customers, brokers, or other parties
- Communicating regarding outstanding amounts
- Tracking payment status
- Assisting with payment discrepancies
Natour Solutions does not guarantee that an outstanding invoice or disputed amount will be collected.
The final decision regarding settlement, legal action, claims, or other collection activity remains with the client unless otherwise agreed in writing.
9. Fees and Payments
Fees for our services will be displayed on the website, invoice, service agreement, or otherwise communicated to the client.
Depending on the service, fees may be:
- Fixed
- Weekly
- Monthly
- Transaction-based
- Commission-based
- Otherwise agreed upon in writing
Unless otherwise stated, payments are due according to the payment terms shown on the applicable invoice or service agreement.
Failure to make a required payment may result in suspension or termination of services.
10. Electronic Payments
Payments made through the website may be processed by third-party payment processors.
By submitting a payment, you authorize the applicable payment provider to process the transaction according to the payment information and authorization you provide.
Natour Solutions is not responsible for failures caused by a third-party payment processor, bank, card issuer, or other financial institution.
11. Taxes
Unless expressly stated otherwise, prices displayed for services do not necessarily include taxes, duties, or other governmental charges that may apply.
The client is responsible for any taxes or governmental charges applicable to the client’s purchase or use of the services, except taxes imposed directly on Natour Solutions’ income.
12. Cancellations and Refunds
Cancellation and refund requests are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.
Certain services may become non-refundable once the service period has begun or work has been performed.
Clients should review the Refund & Cancellation Policy before purchasing services.
13. Intellectual Property
All content available on NATOURSOLUTIONS.COM, including, where applicable:
- Logos
- Branding
- Text
- Graphics
- Website design
- Images
- Software
- Layouts
- Documents
- Other original materials
is owned by or licensed to Natour Solutions and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by law.
14. Client Materials
Clients retain ownership of information and materials they provide to Natour Solutions.
By providing materials to us, the client grants Natour Solutions the limited rights necessary to use, process, store, reproduce, and transmit such materials for the purpose of providing the requested services.
The client represents that it has the necessary rights and authorization to provide such information.
15. Prohibited Use
You may not use our website or services to:
- Violate applicable laws or regulations
- Commit fraud or facilitate fraudulent activity
- Gain unauthorized access to systems or accounts
- Interfere with website security
- Upload malicious software
- Misrepresent your identity or business
- Use another person’s account without authorization
- Attempt to disrupt the operation of the website
- Use our services for unlawful purposes
We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.
16. Third-Party Services
Our website and services may rely on third-party platforms, including hosting providers, payment processors, communication services, analytics providers, and other technology providers.
Third-party services may have separate terms and privacy policies.
Natour Solutions is not responsible for the availability, performance, security, or policies of third-party services outside our reasonable control.
17. Service Availability
We will make reasonable efforts to maintain the availability of our website and services.
However, we do not guarantee that the website or services will always be available, uninterrupted, secure, or free from errors.
Service availability may be affected by maintenance, technical problems, internet failures, third-party services, security incidents, or circumstances beyond our reasonable control.
18. No Guarantee of Business Results
Natour Solutions provides professional support services but does not guarantee specific business, financial, operational, or transportation results.
For example, we do not guarantee:
- A specific amount of revenue
- A specific number of loads
- A specific rate
- Load acceptance
- Successful payment collection
- Availability of transportation opportunities
- Driver or carrier performance
- Third-party compliance
- Broker or customer payment
Results may depend on factors outside our control.
19. Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We make no warranties, express or implied, regarding the website or services except where such warranties cannot legally be excluded.
We do not guarantee that information provided through the website will always be complete, accurate, current, or error-free.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Natour Solutions and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or services.
Where permitted by applicable law, Natour Solutions’ total liability arising from a particular service or transaction will not exceed the amount actually paid to Natour Solutions for that service during the applicable period giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Natour Solutions and its owners, employees, contractors, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:
- Your violation of these Terms
- Your unlawful use of our website or services
- Information or materials you provide to us without appropriate authorization
- Your violation of the rights of another person or business
- Your business operations or transportation activities
22. Termination
We may suspend or terminate access to our website or services if:
- You violate these Terms
- You fail to pay amounts due
- We reasonably suspect fraudulent or unlawful activity
- Continued service would create legal, security, or operational concerns
- We discontinue the applicable service
Termination does not eliminate obligations that accrued before termination.
23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [INSERT STATE / JURISDICTION], without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute shall be handled in the courts or dispute-resolution forum having appropriate jurisdiction over the matter, subject to applicable law.
24. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or services after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
25. Contact Us
For questions regarding these Terms, please contact:
Natour Solutions
Website: NATOURSOLUTIONS.COM
Email: info@NATOURSOLUTIONS.COM
Phone: +1 682-999-2607
Effective Date: August 8, 2026